Solène Pilates

Privacy Policy

Effective Date: January 2026
Last Updated: January 2026

Solène Pilates LLC ("Solène Pilates," "we," "our," or "us") respects your privacy and is committed to protecting your personal information in accordance with applicable federal and Massachusetts law.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, purchase services, book classes, communicate with us, or otherwise interact with Solène Pilates.

1. INFORMATION WE COLLECT

We may collect the following categories of personal information:

A. Identifying Information

• Full name
• Email address
• Phone number
• Mailing address
• Date of birth
• Emergency contact information

B. Payment & Transaction Information

• Billing address
• Payment method details (processed through secure third‑party payment processors)
• Purchase history
• Membership status

We do NOT store full credit card numbers on our own servers.

C. Health & Fitness Information (Voluntarily Provided)

• Injury disclosures
• Pregnancy status
• Medical limitations
• Fitness history

This information is used solely to enhance safety and service delivery.

D. Technical & Website Information

• IP address
• Browser type
• Device information
• Pages visited
• Cookies and analytics data

2. HOW WE USE YOUR INFORMATION

We use personal information for legitimate business purposes, including:

• Processing bookings and payments
• Managing memberships and packages
• Sending confirmations, reminders, and operational updates
• Responding to inquiries
• Providing customer support
• Enforcing studio policies
• Improving website functionality and user experience
• Complying with legal obligations
• Protecting against fraud or unauthorized activity

We do not sell or rent your personal information.

3. SMS & ELECTRONIC COMMUNICATIONS CONSENT

By providing your phone number and/or email address, you consent to receive:

• Transactional SMS messages (booking confirmations, waitlist notifications, schedule changes)
• Membership and billing notifications
• Operational studio updates

Message and data rates may apply.

Marketing messages will only be sent where legally permitted, and you may opt out at any time by following unsubscribe instructions or contacting us directly.

We utilize third‑party SMS providers for message delivery. Their systems may process your data in accordance with their own privacy policies.

4. COOKIES & TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to:

• Improve functionality
• Analyze site traffic
• Enhance user experience
• Support marketing analytics

You may disable cookies through your browser settings; however, certain features may not function properly.

5. THIRD‑PARTY SERVICE PROVIDERS

We use reputable third‑party providers to operate our business, including but not limited to:

• Booking and scheduling platforms
• Payment processors
• Email and SMS communication services
• Website hosting providers
• Analytics tools

These third parties are contractually obligated to use your information only for authorized business purposes and to maintain reasonable security measures.

We are not responsible for the privacy practices of external websites linked from our site.

6. DATA SECURITY

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed 100% secure. By using our services, you acknowledge this inherent risk.

7. DATA RETENTION

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this Policy
• Maintain accurate business and financial records
• Comply with legal, tax, insurance, and regulatory requirements
• Enforce studio agreements

Health disclosures may be retained for risk management and insurance documentation purposes.

8. MINORS

Our services are not directed toward children under 13 without parental consent. If a minor participates in services, a parent or legal guardian must provide required waivers and consent forms.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.

9. YOUR RIGHTS

Subject to applicable Massachusetts and federal law, you may request:

• Access to your personal information
• Correction of inaccurate information
• Deletion of information where legally permissible
• Withdrawal of marketing consent

To make a request, contact us using the information below. We may require identity verification before fulfilling certain requests.

10. LEGAL DISCLOSURES

We may disclose personal information if required to do so by law or if we believe in good faith that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of Solène Pilates LLC
• Prevent fraud or abuse
• Protect the safety of clients, staff, or the public

11. BUSINESS TRANSFERS

In the event of a merger, sale, restructuring, or transfer of assets, client information may be transferred as part of the business transaction, subject to confidentiality obligations.

12. POLICY CHANGES

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised "Last Updated" date. Continued use of our services constitutes acceptance of the revised Policy.

CONTACT INFORMATION

Solène Pilates LLC
60 Shaker Rd #2
East Longmeadow, MA 01028
United States
Phone: (413) 594‑0300
Email: connect@solenepilates.com

If you have questions regarding this Privacy Policy, please contact us in writing or via email.